Flipkart – Shopping Guide

Flipkart operates as a marketplace model, meaning it hosts products from a wide range of sellers, both branded and third-party, giving customers a large variety, frequent deals, and festive sales throughout the year. The platform also includes subsidiaries such as Myntra, Shopsy, and Cleartrip, expanding its offerings into fashion, quick commerce, and travel.

What You Can Buy on Flipkart

Flipkart’s catalog spans millions of products in categories like:

Electronics & Mobiles — Get up to 80% off on phones, laptops, accessories
Fashion & Beauty — Avail up to 75% off on clothing, shoes, watches
Home & Kitchen — Avail up to Appliances, décor, furniture
Groceries & Essentials — Shop for daily needs, food items through Flipkart minutes.
Health & Personal Care — Wellness products

The platform frequently runs major sales events like Big Billion Days, festive discounts, and bank-offer deals where shoppers can get up to 50%+ off or more on select products.

Shopping Tips on Flipkart

Check Seller Ratings

Since Flipkart hosts many third-party sellers, always check the seller’s rating and reviews before purchasing to avoid quality or delivery issues.

Shop During Big Events

Major sale festivals like Flipkart Big Billion Days often offer some of the year’s best discounts on electronics and fashion.

Use App Notifications

Turn on app alerts to get notifications about flash deals, discount codes, and bank offers.

Customer Support Quick Help

Flipkart offers several customer support channels to resolve issues quickly:

Help Centre Assistant: Built-in support tool in the app/website that guides you through common FAQs.
Live Chat & Call-Back: You can escalate to a live agent via chat or request a callback for more complex issues.

Flipkart Frequently Asked Questions

How do I contact Flipkart customer care?

You can reach Flipkart support 24/7 through multiple channels:

Toll-free phone number: 1800-202-9898 (main helpline)
Live chat: Via the Help Centre on the app or website.
Help Centre assistant: Chatbot on app/website for quick answers.

These options help with order tracking, returns, cancellations, payment issues, and more.

How do I track my Flipkart order?

Once your order is confirmed, you can track its status through:

“My Orders” section in the Flipkart app or website
Tap the specific order and select Track
This shows delivery progress and expected delivery date.

What do I do if my product is damaged or missing items?

If an item arrives damaged or parts are missing:

Go to My Orders
Select the affected order
Choose Return/Replace
Make sure to check Flipkart’s return window — usually within a few days of delivery — to initiate a request.

Can I cancel my Flipkart order?

Yes, orders can generally be cancelled from the My Orders page before dispatch. If your order has already been shipped, you’ll need to wait for delivery and then request a return/refund.

What should I do if my Flipkart coupon isn’t working?

Common reasons a code may not apply:

The coupon has expired
The coupon has a minimum order value requirement
The coupon is valid only on specific categories or users

Double-check the terms before applying at checkout.

Is Flipkart reliable for buying electronics and mobiles?

Flipkart is widely used for electronics, and many buyers successfully order smartphones and gadgets there. When ordering, check the seller's rating, reviews, and warranty details to ensure authenticity. Some users recommend this, especially for exclusive online launches, though experiences can vary by seller.

Final Thoughts

Flipkart is a major Indian e-commerce platform known for its extensive product range, frequent deals, and user-friendly shopping experience. While customer support experiences can vary, the platform’s broad seller base, regular sales, and delivery features make it a popular choice for online shoppers across India. If you have specific questions about an order, return, or deal, the Flipkart Help Centre and customer support options are often the best places to start.